Changes & cancellations.
We completely understand that plans change. A little notice means we can offer your spot to someone else and keep our team looked after.
If you need to change or cancel your appointment, we ask for at least 24 hours’ notice. This gives us the chance to fill the time and look after our other guests.
Cancellations made with less than 24 hours’ notice, or appointments that aren’t attended, may incur a fee of 40% of the booked services, charged to the card held on file.
To help you remember, we send a reminder message about a week before your appointment. When booking, new clients are asked to provide card details through our secure booking software — these are encrypted and only used if a late-cancellation or no-show fee applies.
The easiest way to change or cancel is to call us on (03) 9707 5722 — we’re always happy to help find a time that works.
Need to change a booking?
Give the salon a call and we’ll sort it out.